If you have been wondering how to cancel Fiverr order, this article is for you.

We have all been there before.

Excitedly got a job from a random client.

Client sent you the requirements. You took your time to study the requirements and understood what the client needed.

And you took your time to craft an excellent job for the client.

Upon finishing the job, you sent it to your client.

Oops! You thought your work would impress the client.

Unfortunately, the client requested for a revision.

You did  revision the umpteenth time. Yet the client is still not impressed.

It was becoming obvious that the client doesn’t even know what they want.

And when you try explaining things to them, they threaten to drop a negative review on your account.

At this point, you are frustrated.

You are no longer interested in the project.

And you are ready to trade your left balls, just for the client to get off your back.

At that moment you open a new tab on your browser, log on to Google, and ask “how to cancel Fiverr order without affecting your account.

Every freelancer on Fiverr experiences it once in a while. But don’t allow anybody to scare you. 

Cancelling an order on fiverr is not as bad as it seems. In fact, It’s better you cancel a client’s job that seems like a bad omen than to have negative feedback. 

The truth is, anybody can cancel an order on Fiverr. It doesn’t matter whether you are a buyer or seller. 

Once you think the transaction isn’t no longer convenient, you can always cancel it. 

Terms and Conditions For Cancelling a Fiverr Order 

Before we discuss how to cancel fiverr order, let’s quickly look at some of the terms and conditions for cancelling a fiverr order. 

Before Fiverr agrees to cancel any order on the platform, you need to meet certain conditions. 

These conditions are; 

#1. Fiverr Customer Supports won’t cancel an order due to the quality of the seller’s service. 

In such a situation, the order must be completed. 

Whenever a client files for order cancellation, it goes through a review process that considers; 

  • The conduct of the vendor. Did the vendor engage in any behaviour that is objectionable and abusive? If yes, Fiverr customer service will cancel the order. 
  • If any of the parties involved in the transaction violates Fiverrs Terms of Services, Fiverr reserves the right to cancel such a transaction. 

Hey! Don’t get distracted. 

We are still discussing how to cancel fiverr order. But before we get to that fully, let’s quickly check some of the reasons why people cancel fiverr orders. 

Reasons Why People Cancel Fiverr Order 

Nobody wakes up from the blues and decides to cancel their order on Fiverr. There’s always a reason. 

It’s either the buyer feels dissatisfied, cheated, or the seller is no longer interested in the transaction. 

Contrary to what you may think, anybody can cancel a fiverr order. It’s not always the client who cancels. 

There are instances when the freelancer decides to end the transaction. Although it’s not common, it still happens. 

And it’s usually due to the complexity of the project or clients didn’t understand what exactly they need. 

During my early days on Fiverr, I once cancelled a $250 worth of order on the platform. 

Yes, my friends and colleagues we were doing freelancing together believed I was crazy. 

One of them said “Paul, nobody cancels an order of $250 because the client is difficult to work with.”

What my friends failed to understand then is that I needed that money more than they could imagine. 

But my reputation on the platform and sanity as a freelancer is more important than that money. 

The client gave me a website design project he provided the host and domain name. My job was basically to design the website. 

I followed his instructions and requirements religiously. The website design was awesome. 

The speed was great. And the interface was easy to navigate. 

I took my time to do something really exceptional for this client. 

Yet he rejected the job and requested for revision. 

This time, he suggested a different theme entirely, something completely different from his earlier instruction. 

I did the job again in good faith. But he rejected and demanded another revision. This time, I should use another theme. 

After I studied the situation, I quietly cancelled the order and went my way. 

So, people don’t just cancel fiverr orders for the fun of it, there’s always a reason. Here are some of the reasons people cancel fiverr order; 

  • If the freelancer includes plagiarised or copyrighted content in final delivery, the order is automatically invalid. And the buyer reserves the right to cancel such an order. 
  • When a seller fails to respond to a late order after 24 hours, the buyer reserves the right to cancel such an order. 
  • If the freelancer fails to clearly establish their behaviour, the transaction is liable to fail.
  • When the freelancer clearly didn’t provide the service, yet marked the order as “completed”, the buyer can cancel the order. 
  • If the freelancer is asking for additional payment from the client both on and off fiverr. The client reserves the right to cancel such an order. 
  • When the seller postpones delivery just to garner positive feedback from the client. 

How to Cancel Fiverr Order

Cancelling an order on Fiverr is not actually rocket science. Anybody can do it. But here’s a step by step procedure to help you cancel an order on Fiverr. 

First Step

The first step to cancel Fiverr order is to login to your fiverr account. After which you go to the control panel. 

Different drop down options will appear. From those drop down options choose the order you wish to cancel. 

Step two 

The next step is to click on the “Solve Now button”, this will complete the process. 

Step three 

Fiverr’s Customer Support Team decision to cancel the order or not will depend on what you choose in this section. 

You will have to select a topic. There are several options available for you. But you will choose the one that best describes your decision to cancel the order. 

Step 4

If you don’t know how to cancel Fiverr order, you won’t know how important this step is. 

During this step, you will select the desired action you want to carry out and arrange them in the right sequence. 

Remember, the devil is in the details. So, you have to specify if you want to make changes to the order, propose a solution to the problem, or cancel the order entirely. 

Step 5

Once you select your desired action, the next step is to click on the “continue” button. 

Step 6

Click submit. 

A new page will appear with a download box. You will have to give reasons why you are cancelling the order. 

Be as clear as possible. Go straight to the point and ensure that you are giving a valid reason. 

After giving your reasons, click the submit button to complete the process. 

So, if you have been asking the question “can I cancel my fiverr order”, well I hope this article answers your question. 

You may want to know how to cancel fiverr order for seller or how to cancel fiverr order for buyer. 

But the truth is anybody can cancel a fiverr order. It doesn’t matter whether you are a seller or buyer. 

All you have to do is to follow the process outlined in this article. 

What Happens If You Cancel An Order on Fiverr? 

There’s a whole lot of misconceptions about cancelling orders on Fiverr. But for this particular question, it’s a double-edged sword.

We can answer it from a buyer’s perspective and of course, from a seller’s perspective. 

But the focus here will be from a seller’s perspective. 

It’s only people who don’t know how to cancel fiverr order that will be scared whenever they cancel an order. 

Fiverr will not penalise or suspend your gig for cancelling an order. But you will face a lot of hassle. 

Every time you cancel an order as a seller, your order cancellation rate will increase. And this will invariably decrease your impression and gigs click through rate. 

Sadly, this will make fiverr send your gig to the bottomless pit of Fiverr gig ranking.

So, before you cancel any order, ensure that it’s extremely necessary. 

Do you find this article helpful?

Kindly share with your friends on social media… 


Shalom is an experienced freelancer and author who writes about her experiences and offers practical advice on the Busy Earner blog.


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